Question 1

Are your extensions made to order?

Accepted Answer

Yes. Every hair extension set is made to your chosen length and shade.

Question 2

How long does it take to make my order?

Accepted Answer

We will email you with timings once your order is placed, and again when it is on its way.

Question 3

Can I request a custom length or blend?

Accepted Answer

Absolutely. Reach out via WhatsApp before ordering and we will confirm anything beyond the standard menu.

Question 4

How long does delivery take once my order is made?

Accepted Answer

European orders arrive within 2–5 working days once dispatched. Tracking is included on every parcel.

Question 5

Do you ship outside Europe?

Accepted Answer

Yes, on request. Please contact us via WhatsApp for a personalised shipping quote.

Question 6

Is shipping free?

Accepted Answer

Standard shipping is a flat rate, with complimentary shipping on orders over €200.

Question 7

Can I return my extensions?

Accepted Answer

As every set is made to order, we cannot accept returns on hair extensions once production has begun. Please choose your length and shade carefully — we are here to help if you are unsure.

Question 8

What if the shade is wrong?

Accepted Answer

Reach out immediately, before opening the packaging. Where possible we will arrange a re-toning or exchange.

Question 9

What about tools and consumables?

Accepted Answer

Unused, unopened tools may be returned within 14 days in their original packaging.

Question 10

How do I choose the right shade?

Accepted Answer

Browse the Shade Guide for all 38 tones. If you are unsure, send a daylight photo via WhatsApp and we will recommend a match before your order enters production.

Question 11

Can you create a custom blend?

Accepted Answer

Yes. Mixing two adjacent shades is the most natural finish for in-between tones. Contact us to discuss.

Question 12

How do I order clip-ins?

Accepted Answer

Clip-ins are offered by private consultation only, so every set is tailored to your density and blend. Enquire via the Contact page to book a fitting.

Question 13

Do you fit the other extensions?

Accepted Answer

Application for tape-ins, wefts and tips is performed by your stylist. We recommend a trained extension specialist.

Question 14

How long do they last?

Accepted Answer

With proper care, our extensions wear beautifully for 9–12 months and can often be re-used across installs.

Question 15

Do I need an account?

Accepted Answer

No. Guest checkout is available. Creating an account lets you save addresses and view your order history.

Question 16

Which payment methods do you accept?

Accepted Answer

All major cards via secure checkout. Card details never touch our servers.

Hair Extension Questions, Answered

Made to order

Shipping

Returns

Colour matching

Clip-ins & fittings

Application & care

Ordering